Teambuilding + Enhanced Communications + Customer Service +T.I.P.S Sales = More Profits


Ed Iannarella, President Stonehenge Consulting Group

Ed Iannarella has been a guest presenter at annual conferences for Hilton, the Blackstone Family of Hotels, Best Western Int’l., Choice Hotels, Wyndham Hotels, the PA Tourist and Lodging Association, PCMA, and numerous hotel management companies. Ed is President of Stonehenge Consulting Group.

People from over 30 countries have attended his workshops, and he has also delivered training in Canada, England, Mexico, Aruba, Argentina, Guatemala, and El Salvador.
Ed has written and delivered chain-wide (brand level) sales training programs that have been a brand requirement for over 3000 hotels. Chains include Residence Inns, Hampton Inns, Homewood Suites, Baymont Inns, and the Blackstone portfolio of hotels.
He has delivered Web-casts for Hilton Hotels Corp. and Wyndham Hotelsas well as HSMA International, the hospitality industry’s trade organizationfor sales, and is a contributing writer for hotel-online.com.

TEAMBUILDING: Group exercises are conducted with built in challenges that demand planning, goal setting, leadership, creativity, time management, communication and “togetherness” skills. (for all staff) (½ or 1 day format)

NOTE: In addition to “live” training, following programs can be time-modified and delivered in a distance learning (DL) format.


CUSTOMER SERVICE: Defining what it takes for excellence in Customer Service through a simple process as well as modeling (e.g., Nordstrom’s and Disney’s legendary service); session covers why customers quit, handling complaints, the “10-5 Rule,” maintaining service excellence, and more; Includes video supplement, PowerPoint, and group activities. (for all level employees) (½ or 1 day format) (DL)

EFFECTIVE COMMUNICATION TECHNIQUES:How to “bond” instantly with any type prospect, customer, co-worker, employee, boss, or stranger. Learn to establish rapport, trust, and comfort almost immediately via cutting-edge Neuro-Linguistic-Programming skills. Discover the various general types of prospect personalities and how to deal with each of them. (for all level staff) (½ day format) (DL)

FRONT DESK SALES AND SERVICE SKILLS (HOTEL INDUSTRY): Presentation of selling and customer service skills for front desk staffs of hotels in any segment; Includes simple 4-step process, plus overcoming objections, handling guest complaints, “ghost calls” on competitor hotels, active listening skills, and rapport building through NLP. (for all front desk and reservations personnel) (1 day format) (DL)

PRESENTATION SKILLS: Learn techniques to improve 1-on-1 and group presentation skills such as crowd control, AV guidelines (flipcharts, PowerPoint, etc.), how to be remembered, and integral presentation “platform skills”; (for all level staff) (½ day format) (DL)

TIME MANAGEMENT: Topics include planning, prioritization, Prime Selling Time, Pareto’s Principle, and Covey’s Time Matrix. Relevant group exercises are also included that simulate real-life decision-making and help spark discussion that justifies the need to have sound principles in place. (for all level staff) (½ day format) (DL)

SELLING IN “T.O.U.G.H.” TIMES ©: We offer essential preventions and cures for salespeople in the 21st Century. Tough times call for salespeople to think and act tough in order to survive. In light of economic downturns as well as increase in new competition, there are a number of critically important “must have” qualities for salespeople to excel. They must be T=TARGETED O=ORGANIZED U=UNIQUE G=GREAT H=HUMANISTIC…Each letter/topic is expanded with examples that illustrate what it takes to understand and act on each quality for the betterment of everyone. (for all level salespeople) (1 or 2 day format) (DL)

“MAGICAL SELLING” ©: Selling “T.I.P.S.” © (Theories, Insights, Philosophies, and Strategies) for sales teams presented in an energizing, upbeat, and “enter-train-ing” class; ideal to pump up your salespeople with a varied mixture of helpful “how-to’s,” thought-provoking real-life stories, and numerous helpful action steps for immediate selling success. (for all level salespeople) (½ or 1 day format) (DL)

On a personal note, Ed played basketball for a U.S. traveling team in Europe, has owned or operated 21 Cinnabon bakeries in the Northeast, is an amateur magician, plays the guitar and harmonica, and is a proud cancer survivor. He currently resides in Ft. Myers, Florida.

Indicate which will benefit your business right now on the Contact form. Ed Iannarella will personally contact you.

Ed Iannarella bio pdf

 

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